Last updated: September 25, 2026
Lead Intelligence is operated by Lagran Software Solutions Pvt Ltd. ("we", "us").
You add funds to your Lead Intelligence wallet via Razorpay in advance of using the Service. This is a prepaid wallet, not a subscription charge — no recurring payment is taken automatically.
When you run a search, we hold a worst-case estimate against your wallet balance before the search runs, so you always know upfront whether you can afford it. Once results are in, you are charged only for businesses with a phone/mobile number that were actually new to your account — never for the search itself, never for a result with no phone number, and never twice for the same business — and any unused portion of the held estimate is automatically refunded to your wallet balance. You can see every charge and refund itemized on your Wallet page.
You can cancel a running search from its campaign page. Any amount already held for that search beyond what you were actually charged for (businesses with a phone number already delivered to your account) is refunded to your wallet automatically.
Wallet top-ups are non-refundable to your original payment method once added, except:
Unused wallet balance remains available in your account indefinitely and does not expire, but is not refundable to your bank account/card except in the circumstances above.
If a payment fails Razorpay's signature verification, it is never credited to your wallet, regardless of what your bank statement shows — contact your bank or Sales@lagran.in if a charge appears on your statement without a corresponding wallet credit.
You can stop using the Service at any time. [State here what happens to any remaining wallet balance on account closure — e.g. "remaining balance can be refunded on request within 30 days of closure" or "remaining balance is forfeited on closure" — decide your actual policy and state it plainly.]
For any billing question, refund request, or dispute, contact us at Sales@lagran.in. We aim to respond within [X] business days.